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ITSM 2.0 A Complete Guide - 2019 Edition (eBook)

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  • 31,230 Words
  • 316 Pages

Which process is responsible for low risk, frequently occurring, low cost changes? Should it be broader or more narrow? Are you unable to negotiate more advantageous service level agreements with your vendors because your business is spread across too many providers? Is Service Catalog a necessity or a luxury? Does the solution in place process automation capabilities to automate workflows for ITSM and ITAM tasks, as well as common events, such as hotfixes or release upgrades?

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are you really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make ITSM 2.0 investments work better.

This ITSM 2.0 All-Inclusive Self-Assessment enables You to be that person.

All the tools you need to an in-depth ITSM 2.0 Self-Assessment. Featuring 966 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which ITSM 2.0 improvements can be made.

In using the questions you will be better able to:

- diagnose ITSM 2.0 projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

- implement evidence-based best practice strategies aligned with overall goals

- integrate recent advances in ITSM 2.0 and process design strategies into practice according to best practice guidelines

Using a Self-Assessment tool known as the ITSM 2.0 Scorecard, you will develop a clear picture of which ITSM 2.0 areas need attention.

Your purchase includes access details to the ITSM 2.0 self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria:

- The latest quick edition of the book in PDF

- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

- The Self-Assessment Excel Dashboard

- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

- In-depth and specific ITSM 2.0 Checklists

- Project management checklists and templates to assist with implementation

INCLUDES LIFETIME SELF ASSESSMENT UPDATES

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Which process is responsible for low risk, frequently occurring, low cost changes? Should it be broader or more narrow? Are you unable to negotiate more advantageous service level agreements with your vendors because your business is spread across too many providers? Is Service Catalog a necessity or a luxury? Does the solution in place process automation capabilities to automate workflows for ITSM and ITAM tasks, as well as common events, such as hotfixes or release upgrades?

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are you really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make ITSM 2.0 investments work better.

This ITSM 2.0 All-Inclusive Self-Assessment enables You to be that person.

All the tools you need to an in-depth ITSM 2.0 Self-Assessment. Featuring 966 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which ITSM 2.0 improvements can be made.

In using the questions you will be better able to:

- diagnose ITSM 2.0 projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

- implement evidence-based best practice strategies aligned with overall goals

- integrate recent advances in ITSM 2.0 and process design strategies into practice according to best practice guidelines

Using a Self-Assessment tool known as the ITSM 2.0 Scorecard, you will develop a clear picture of which ITSM 2.0 areas need attention.

Your purchase includes access details to the ITSM 2.0 self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria:

- The latest quick edition of the book in PDF

- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

- The Self-Assessment Excel Dashboard

- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

- In-depth and specific ITSM 2.0 Checklists

- Project management checklists and templates to assist with implementation

INCLUDES LIFETIME SELF ASSESSMENT UPDATES

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.


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ITSM 2.0 A Complete Guide - 2019 Edition

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